Our goal is to make it as easy for people to return as it was to buy; we want our customers to feel confident that they can return items easily and for any reason at all!
You can set up a return using our returns portal at https://www.smallecosteps.co.uk/a/returns . This will provide you with a Collect+ returns label which you can pop onto your parcel and drop at any Collect+ drop off point, such as your local Spar. This fully tracked service costs £3.99 for any sized parcel (deducted from refund) but may not be the most cost effective for smaller parcels or clothing. You can return using any postal method, just include your order number. We will process your refund within 7 days of receipt.
If ever an item comes to you damaged, contains faults or isn't what you ordered, we cover the cost of the Collect+ return - please get in touch if you'd rather use Royal Mail.
Items must be returned to us unused and in the same condition that they were received, with original packaging and any tags still in place.